The Mining company was looking to enhance customers’ experience by automating multiple steps that were traditionally done manually. Some of the functional requirements included:
Additionally, the Company was evaluating ways to create a robust Auction Sales solution to simplify the sales and asset liquidation process.
The customer chose SAP Customer Experience Commerce platform (also known as SAP Hybris Commerce). SAP CIS was chosen by the customer to prime the contract partnering with SaM Solutions to help with the technical part of the implementation. The joint team was able to quickly assemble the needed project framework to address the functional requirements of both projects: SAP CX based eCommerce solution for selling goods and a custom-made auction module for the selling/liquidation of Company’s assets.
Online eCommerce experience covered the following functions:
Auction Sales module addressed the following requirements:
In Partnership with
The new platform exceeded the customer expectations. It streamlined the sales process, minimized back-office maintenance, and reduced overall process cost.
The implementation led to the long-term successful partnership between SaM Solutions and the Customer which continues today.