SAP CX case study | Telekom Slovenije
- Industry Telecom
- Solution SAP Customer Experience
Due to the recent acquisition of another business, Telekom Slovenije was challenged with combining both companies’ services technologies and product offerings. This also included managing expanded web traffic and marketing capabilities.
In order to address this challenge Telekom Slovenije needed a robust and scalable eCommerce platform that could support omnichannel B2B and B2C business services.
“We have been cooperating with SaM Solutions on an SAP Hybris Commerce development for quite a while and we are very satisﬁed with their team’s performance. SaM Solutions’ experts proved to be highly proﬁcient, while project organization and implementation methodologies are efﬁcient and reliable. The team flexibly adjusted to changing requirements, and the excellent competences and expertise of its members empowered the creation of a robust solution. That is why we continued our collaboration on further project phases with SaM Solutions, which we hope will evolve into a long-standing efﬁcient partnership.”Damir PleškoDirector Project Management Office at VERSO Altima Group
Telekom Slovenije selected SAP Customer Experience Commerce as its platform to build their B2B and B2C online sales processes. This best-in-class solution also provides Telco accelerator as a pre-configured solution based on industry-specific best practices.
VERSO Altima Group and SaM Solutions were chosen to help implement Telekmo Slovenije's SAP CX platform. The joint team was able to quickly assemble the needed project framework to address the functional requirements, which included the following:
- B2B and B2C sales process
- Self-service portal
- Content Management System
- Product catalog management
- Vouchers and promotions engine
- Inventory management
- Back-ofﬁce systems integrations: 18
- Advanced search capabilities
- Product Recommendations Engine
- Notification triggers
The team successfully implemented a complete SAP CX Commerce solution. Additionally, the solution included multiple integrations with back-end systems.
The project won the prestigious SAP Quality Awards recognizing customers who have excelled in the implementation of their SAP software - acknowledging expertise in developing SAP CX Commerce solutions.
The implementation led to the long-term successful partnership between SaM Solutions and Telekom Slovenije.
Link to the website: www.telekom.si