Award winning SAP CX implementation for Telekom Slovenije

  • Industry Telecom
  • Solution SAP Customer Experience

Challenge

Due to the recent acquisition of another business, Telekom Slovenije was challenged with combining both companies’ services technologies and product offerings. This also included managing expanded web traffic and marketing capabilities.

In order to address this challenge Telekom Slovenije needed a robust and scalable eCommerce platform that could support omni channel B2B and B2C business services.

The Telekom Slovenije Group is a large European system integrator and provider of fixed and mobile communication services, cloud computing services and the services of telecommunication networks development and maintenance.

“We have been cooperating with SaM Solutions on an SAP Hybris Commerce development for quite a while and we are very satisfied with their team’s performance. SaM Solutions’ experts proved to be highly proficient, while project organization and implementation methodologies are efficient and reliable. The team flexibly adjusted to changing requirements, and the excellent competences and expertise of its members empowered the creation of a robust solution. That is why we continued our collaboration on further project phases with SaM Solutions, which we hope will evolve into a long-standing efficient partnership.”

Damir Pleško
Director Project Management Office at VERSO Altima Group

Solution

Telekom Slovenije selected SAP Customer Experience Commerce as a platform to build its B2B and B2C online sales processes. This best-in-class solution also provides Telco accelerator as a pre-configured solution based on industry specific best practices.

VERSO Altima Group and SaM Solutions were chosen to help implement SAP CX platform. The joint team was able to quickly assemble the needed project framework to address the functional requirements which included the following:

  • B2B and B2C sales process
  • Subscriptions
  • Self-service portal
  • Content Management System
  • Product catalog management
  • Vouchers and promotions engine
  • Inventory management
  • Back-office systems integrations: 18
  • Advanced search capabilities
  • Product Recommendations Engine
  • Notification triggers
  • SEO
In Partnership with
Major European business integrator with strong presence in network businesses, IoT, SAP CX and digital transformation. Headquartered in Croatia and present in five other countries, employing more than 170 internationally recognized experts with over 170 customers in 50 countries, Altima Group continuously grows its capabilities and geographical footprint.

Toolbox

Languages and Frameworks
Java Spring (Core, MVC, Integration, Security), jQuery, Node.js, Angular
Authentication
LDAP, SSO
Integration
DataHub, Impex, Web Services
Search
SOLR, Google Search
Build & Automation
jenkins, GitLab, Git, Selenium
Project Management and Architecture
Jira, Confluence
Deploy Mode
On premise cluster
Databases
SAP HANA

Success

The team successfully implemented a complete SAP CX Commerce solution. Additionally, the solution included multiple integrations with back-end systems.

The project won the prestigious SAP Quality Awards recognizing customers who have excelled in the implementation of their SAP software acknowledging the expertise in using SAP CX Commerce solution.

The implementation led to the long-term successful partnership between SaM Solutions and the Telekom Slovenije which continues today.

link to the web-site: www.telekom.si

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